2.4 Data analysis
Audio recordings from the FGDs were first transcribed verbatim in English or Swahili and then translated the Swahili transcripts into English. Data were analysed following a framework analysis approach following four key steps 35, 36: 1) the first reading through the transcripts to familiarise while identifying important factors that influence NHIF members’ choice of an outpatient provider, (2) coming up with a coding framework, (3) a thorough second reading of the transcripts and matching identified contents from each transcript onto the coding framework, and (4) recording the matched data and analyzing across key areas related to NHIF members level of awareness and factors influencing the choice of an NHIF-contracted outpatient provider. The coding process was conducted manually in MS Excel.
RESULTS