2.4 Data analysis
Audio recordings from the FGDs were first transcribed verbatim in
English or Swahili and then translated the Swahili transcripts into
English. Data were analysed following a framework analysis approach
following four key steps 35, 36: 1) the first reading
through the transcripts to familiarise while identifying important
factors that influence NHIF members’ choice of an outpatient provider,
(2) coming up with a coding framework, (3) a thorough second reading of
the transcripts and matching identified contents from each transcript
onto the coding framework, and (4) recording the matched data and
analyzing across key areas related to NHIF members level of awareness
and factors influencing the choice of an NHIF-contracted outpatient
provider. The coding process was conducted manually in MS Excel.
RESULTS